Experience First Services
UX Design Services
- Design thinking approach to UX design through interactions with end users and their use perspectives with good sample coverage of end users
- Simple and intuitive workflows and UI design
- FUX (first time right), Features adoption, Navigation ease metrics for UX design
- Ease of workflow recall
- Behavioral metrics like time spent on features
- Attitudinal metrics like surveys, CSAT
- UAT by end users along with business
- UX and Time journeys test automation for regression and drift
CX Design Services
- Design system of engagement for customers (brand, product or service)
- Delineate customer experience with your team, your product or service before, during and after the purchase
- Capture customer personas and their journeys with your brand, product or service
- AIDA (attention, interest, desire, action) approach for customer acquisition and retention
- All touchpoints, channels (sales, delivery, service), products or services to consider and deliver on an enjoyable customer experience
- First call resolutions emphasis for customer support service
- Timely outreach to client for incidents or services requested
- Satisfaction surveys to gauge engagement level with brand or its product or services
For queries, please reach out to our CX_practice@ushertechnology.com